Shipping Policy
All orders will ship to the address provided by the client and/or to any other location agreed upon by the parties while placing the order. All orders will be available for pick up/ shipment upon completion of all necessary documentation pertaining to transportation, address, insurance (optional), tax, etc. and the payment has been realized in full including all relevant additional charges. International shipments may be subject to additional local taxes and/or duties which are the responsibility of the client.
​
The Gallery is not responsible for any customs and taxes applied to the client’s order. All fees imposed during or after shipping are a responsibility of the client (tariffs, taxes, custom duties, etc.) Customs charges and import duties differ widely from country to country. For more information on current charges, please contact your local customs office.
​
The Gallery warrants that the artwork will at the time of dispatch correspond to the descriptions provided on the condition report attached to the billing statement issued. The shipping address reflected on the issued billing statement will be used for all shipments. Clients are advised to double check their billing and shipping address when placing orders as the gallery is unable to reroute packages once sent.
​
By default, items will be packed as per condition of the artwork displayed in our gallery, unless the client prefers another manner. The artwork can be framed, box framed, unframed or rolled. Artworks that are unframed and/or unmounted will be shipped in rolled format in protective containers. Items shipped flat with frame are without glass, the gallery cannot provide guarantee for the glass. Items may be packed with glass and frame on request at the client’s risk. The gallery will not be liable to damages caused by the breakage of the glass.
​
The gallery will not be held responsible for any delay and/or problem with the shipment of orders caused by the following: (1) force majeure and/or events that are out of the gallery’s control (such as, but not limited to strikes, lock outs, accidents, war, fire) , (2) for reasons related to the shipping provider, (3) an economy closes, so that the gallery’s operations and/or gallery’s suppliers and/or service providers are impaired for whatever reason.
​
It is up to the discretion of the delivery person whether to leave the package if the customer isn’t home to accept it. Since the gallery cannot be responsible for lost or stolen packages once there has been proof of delivery, if this a concern, please email studio1.iligan@gmail.com for an alternate address if you anticipate not being in the delivery address to receive your order.
​
Domestic Delivery (Philippines)
​
After payment is cleared, the gallery will attempt to send the goods via selected delivery method within 5 business days. The client will receive shipment confirmation (bill of lading/ shipping receipt) once orders are shipped.
We ship orders via DHL or AP Cargo nationwide.
For areas within Iligan City, the client may choose delivery through our in-house personal messenger (delivery rates apply).
​
International Delivery
​
To facilitate compliance with Section 10 of Republic Act No. 4846, otherwise known as the “Cultural Properties Preservation and Protection Act” as amended by Presidential Decree 374, and Section 11 of Article II and Section 23 of Article VI of the Republic Act No. 10066, otherwise known as "The National Cultural Heritage Act of 2009”, after payment of the artworks are cleared, the gallery will process the necessary clearance for export from the National Commission on Culture and Arts. The client will receive timely and periodical updates on the status of clearance processing.
​
After the issuance of the required clearances, the gallery will process the artworks for delivery within 5 business days. Final shipping and handling cost can only be calculated upon completion of all necessary export paperwork.